Patient Financial Services

Business Office Heartland Bank and Trust Company
130 N. Church Street, Gibson City (2nd Floor)
217-784-4251
Hours: 8:30 a.m. – 4:30 p.m. M-F
 
We are pleased that you chose Gibson Area Hospital for your health care services. The Patient Financial Services Department at Gibson Area Hospital is here to serve you and your financial needs. We understand that health insurance and medical bills can be challenging to understand at times. We are here to help you in any way we can. Please do not hesitate to contact us with any questions regarding your account. We have many options for contacting one of our account representatives. You can call or email your account representative through the contact grid below. Again, thank you for choosing Gibson Area Hospital. We are proud to have you as a patient at our facility.
 

Assistant Director Tera Roesch Ext 622 Contact Tera
Medicare Robin W. Ext 352 Contact Robin
Commercial Insurance A-L Deb W. Ext 245 Contact Deb
Commercial Insurance M-Z Anna S. Ext 350 Contact Anna
Self Pay Payment Services Ext 353 Contact Self Pay
Ambulance billing Mary Ellen M. Ext 620 Mary Ellen
Gibson Cares Marsha M. Ext 247 Contact Marsha
 
About your Hospital Bill:

Gibson Area Hospital is committed to providing quality health care and service to all patients. In order to continue in this mission, it is essential that payment be received for services provided.

As a courtesy to patients and their families, Gibson Area Hospital submits hospital claims to any insurance company according to the information supplied by the patient. To do this efficiently, it is important that the insurance card is presented at the time of registration or admission.

An itemized bill for services rendered at Gibson Area Hospital will be sent upon request of the patient/and or responsible party. Patients and/or the responsible party (sometimes called the “guarantor”) will receive a statement for each open account and any activity occurring since the last statement.

 

To view a list of common hospital procedures and the charges click the link HERE.

 
Patient Responsibilities
Prior Authorization
An increasing number of insurance carriers now require authorization prior to receiving hospital services. Most of these plans require either the admitting physician or the policy holder to initiate the prior authorization procedure.

If your insurance company has such a requirement, please inform your physician or contact your insurance carrier. Failure to meet your insurance requirements may result in partial or complete denial of insurance benefits.
 
Payment Responsibilities
An anticipated insurance payment does not replace the patient’s obligation to pay any outstanding balance. In certain situations, if insurance payment is particularly slow, Gibson Area Hospital reserves the right to make payment the direct responsibility of the patient or responsible party.
 
When a Patient Owes a Balance
It is expected that all guarantors will make “good faith” efforts to pay any balance due the hospital. Patient Financial Services will work with you to establish a reasonable settlement of all the balances that are the guarantor’s responsibility. An account is considered delinquent when:

 •No payment arrangements have been made within 30 days of the final insurance payment or final billing for self-pay accounts.
 •There is no response to phone calls and/or letters.

All patients will receive one final notice and grace period of 10 working days to forward any required payment. Disputed balances will be subject to review by Patient Financial Services before further collection efforts are pursued. In those cases where Patient Financial Services has exhausted all efforts to collect the balance due Gibson Area Hospital, the account will be referred to a state licensed agency for follow up and collection. The cost to collect the account will be added to the original balance owed. Gibson Area Hospital has full-time personnel available to assist the guarantor in establishing financial arrangements to meet the needs of the patient and Gibson Area Hospital. To assist the guarantor in meeting his/her obligations, Gibson Area Hospital provides the following programs:
 
Gibson Cares Program:
Gibson Area Hospital recognizes that there are occasions when a patient will not be able to pay a medical bill. Since obtaining care at Gibson Area Hospital is not dependant on one’s ability to pay, Gibson Area Hospital expects the patient to document and qualify for charity or “free care”.

The patient and/or responsible party must provide the following information in order for Gibson Area Hospital to determine the appropriate amount of charity care to be applied to the patient’s account.

 •Financial Assistance Application
 •Proof of income for previous three months
 •Copy of the latest federal income tax return

Consideration for charity is based on the patient’s and/or responsible party’s financial status in comparison with the Federal Government’s Poverty Income Guidelines. To obtain a Financial Assistance Application please contact Patient Account’s at 784-4251.

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