It was recently announced that Gibson Area Hospital (GAH) was one of just 251 U.S. hospitals to receive a five-star rating on patient’s satisfaction from CMS (Centers for Medicare & Medicaid Services). Of the seven percent of five-star recipients, GAH is the only facility to receive this top honor in the region, which includes Urbana, Bloomington, Normal, Danville, Watseka, Hoopeston and Pontiac. GAH is also one of only 13 facilities in Illinois to receive a five-star rating; the closest, Abraham Lincoln Memorial Hospital in Lincoln, IL, is 65 miles away.
The new five-star rating system issued by CMS is a part of a broader initiative by the federal agency to use across all of its web pages to help consumers compare the quality of healthcare providers. The five-star rating includes an average of a hospitals’ performance on each of the 11 publicly reported measures from the Hospital Consumer Assessment of Healthcare Providers and Systems survey (HCAHPS). The HCAHPS survey evaluates patients’ experiences at the facilities.
For a complete ratings list visit www.cms.gov
The HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) Survey is the first national, standardized, publicly reported survey of patients' perspectives of hospital care. HCAHPS (pronounced “H-caps”), also known as the CAHPS® Hospital Survey, is a 32-item survey instrument and data collection methodology for measuring patients’ perceptions of their hospital experience. While many hospitals have collected information on patient satisfaction for their own internal use, until HCAHPS there were no common metrics and no national standards for collecting and publicly reporting information about patient experience of care. Since 2008, HCAHPS has allowed valid comparisons to be made across hospitals locally, regionally and nationally.